FAQ

Frequently Asked Questions

I'm an Exhibitor, where can I find a schedule, booth information and other resources?

All of our 2020 Exhibiting details can be found under our Exhibitors tab. Still having trouble locating what you need? Reach out to ASTRA’s Exhibits Team at exhbit@astratoy.org.

Can I bring my child with me?

Children 13 and up may attend the Full Conference and all of the associated events at the same rate as the adults they attend with. Children 12 and under are allowed to attend the trade show and the Opening Reception, but are not allowed on the trade show floor during set up and are not able to attend any educational sessions, including Kit and Game Arcade. Please note that strollers are never allowed on the trade show floor. For more information, read our full Child Policy here.

Can I bring a guest to the Welcome Reception?

Yes. Additional Welcome Reception tickets may be purchased online via the registration link. Adults 21 and older, $75 for members $100 for non-members. Children under 21 years of age $50 for members $75 for non-members.   

Where is the show located this year?

We're in Orlando this year at the Orange County Convention Center at 9800 International Drive.

What hotel is the headquarter hotel this year? Where can I book my room?

Our headquarter hotel is the Hyatt Regency Orlando. Follow the prompts on the registration site to the hotel reservations page where you can select your preferred property and reserve your room. Choose from three different property types. Find more information on our Hotel page. 

What airport do I fly into? How do I get from the airport to my hotel or the convention center?

What airport do I fly into? How do I get from the airport to my hotel or the convention center? Find more information on the Convention and Visitor Bureau page.  

Can I get a refund on a cancelled registration?

Refunds are only available to Full Conference registrants if requested before April 1, 2020. A $75 processing fee will be charged for all cancellations. All refunds will be issued within 90 days after the convention. Substitutions from the same company will be permitted with the required business credentials. 

How can I get a Press Pass?

Reporters, editors and journalists may apply for a complimentary press pass through the registration process. You will need to upload credentials to provide proof of the organization you represent.